The Department Health Management & Informatics
The primary responsibility of this position is to conduct telephone interviewing activities. A secondary activity may be to provide supervision and training support for new telephone interviewers. The position is a hybrid position providing dual functionality, based on the complex and varied operational needs of the Health and Behavioral Risk Research Center (HBRRC). The center is open seven days a week and telephone interviewing activities are conducted in four-hour shifts, typically 9 am - 1 pm, 1 - 5 pm, and 5 - 9 pm, Monday - Friday; 10 am - 2 pm and 2 - 6 pm Saturday; noon - 4 pm and 4 - 8 pm Sunday). Callers are expected to work at least five 4-hour shifts, including some night and weekend shifts, per week and may work up to seven shifts per week.
This is not a remote work position. Job duties must be performed on site.
An employee in this position will, in general, apply computer and communication skills to perform routine activities for the job and may be required to learn additional skills as the position evolves. Typical tasks include:
High school diploma or equivalent and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary.
Previous call center experience preferred.
Salary Range: $12.73-$16.16 (Hourly)
Grade: GGS-004
University Title:OFFICE SUPPORT ASSISTANT II
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.
In addition to the Online Application, please provide a Cover Letter and Resume.
This position is not eligible for University benefits. Individuals in non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b). For information about this plan, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits
Diversity Commitment
The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.
Equal Employment Opportunity
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Director of Employee and Labor Relations at 573-884-2577.
To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.
EEO IS THE LAW
To read more about Equal Employment Opportunity (EEO) please use the following links: