Shifts:

• Full Time: Monday through Friday 7:00 AM to 3:30 PM. Some weekends and holidays.

• Full Time: Monday through Friday 4:30 AM to 1:00 PM. Some weekends and holidays.
• Full time: Monday through Friday 5:00 AM to 1:30 PM. Some weekends and holidays.

Department/Location: University Hospital or Outpatient Surgery Center

SALARY: $14.00 - $21.18/HR- Final offer based on experience PLUS extra $1.00/hour for weekend shifts

For a limited time, sign-on bonuses will be available to eligible candidates for this position on a first-come, first-serve basis. Bonuses will be paid after successful candidates complete all pre-employment verifications and start in their new roles.

EMPLOYEE BENEFITS:

• • Health, vision and dental insurance coverage starting day one
  • Generous paid leave and paid time off, including nine holidays
  • Multiple retirement options, including 100% matching up to 8% and full vesting in three years
  • Tuition assistance for employees (75%) and immediate family members (50%)
  • Discounts on cell phone plans, rental cars, gyms, hotels and more

  See a comprehensive list of benefits here.

ABOUT MU HEALTH CARE :

MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals - including the region's only Level 1 Trauma Center and region's only Children's Hospital - and over 50 specialty clinics located throughout the region.

As an MU Health Care employee, you'll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.

Learn more about MU Health Care. Learn more about living in Columbia, MO.

Job Summary:

Verifies patient demographics, insurance information, pre-certifies admissions/procedures and communicates with patient/physician offices/hospital regarding patient verification/pre-certification. When necessary, patients are contacted to update demographic information and insurance information for their care.

Why be a Patient Service Rep in Registration?

"This management team is the best I have ever worked for. They work with you based on your individual strengths and needs. Would definitely recommend Patient Access"

- Current Patient Service Rep

What we look for:

Individuals who provide exceptional customer service! Many times you are the first person a patient will see when they enter MU Health care and it sets the tone for the rest of their visit. We hope our Patient Service Reps will go above and beyond to make sure the patient's experience entering or leaving the hospital is a smooth, quick, and enjoyable process!

REQUIRED QUALIFICATIONS:

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills
and abilities can be acquired.
Six (6) months of experience with frontline customer service and guest relations duties and skills

PREFERRED QUALIFICATIONS

Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred. Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met with or without reasonable
accommodation. The performance of these physical demands is an essential function of the job. This position is very active
and may require ambulating, remaining in a stationary position and positioning self to reach and/or move objects above the
shoulders and below the knees. The employee may frequently lift and/or move objects up to 10 lbs. and occasionally move
objects up to 25 lbs.
This role may also routinely come into contact with patients who may have contagious illnesses. This position is in a health
care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will
be required.

PERFORMANCE EXPECTATIONS:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; however, completion of these duties is a measure of successful performance.
Employees of this job classification are subject to performance reviews. Basic function, responsibilities and characteristics
duties may change at any time with or without notice.

SAFETY SENSITIVE STATUS:

This position is considered safety sensitive.
This document is a general description of typical job duties, responsibilities and qualifications of employees holding the
associated job title. Additional duties, specific qualifications and work emphasis may vary between individual positions.

Applicants with diverse backgrounds are encouraged to apply.

Equal Opportunity Employer

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.